Refund Policy
Our policy for personalized Destiny Matrix report purchases.
Last updated: June 2026
Digital Product Policy
Personalized Destiny Matrix reports are digital products that begin preparation after payment is confirmed. Because each order moves into the report-generation queue right away, sales are final once the report has been generated and the delivery link has been sent to your email address.
Before Report Generation
If you contact us before your report has been generated, we will issue a full refund. Reports are usually delivered within 1-3 hours of successful payment, so please contact us as soon as possible if you need help before delivery.
Delivery Issues
If you did not receive your report within 24 hours of payment, or if there was a technical error preventing delivery, please contact us. We will investigate and resolve the issue — this may include resending the report to your email or, if delivery cannot be completed, issuing a full refund.
How to Request a Refund
To request a refund or report a delivery issue, email us with the email address you used for your purchase and a brief description of the problem.
Contact
For any questions about this policy, visit our Contact page.